Pioneer Federal Credit Union in 850 East Fairview Avenue

Customer Reviews about Pioneer Federal Credit Union:

• ★ ★ ☆ ☆ ☆
  I do not bank with Pioneer Federal Credit Union but my boyfriend does and we share financial responsibilities. I feel compelled to write a review to educate the public of the poor service I have witnessed. Firstly, we have struggled to get to the Meridian Fairview location on time to make a car payment on his auto loan due to the hours of operation (9am-6pm). There was an error that stated they were open until 7pm, which was later corrected. Immediately after work we headed that direction to make a payment but had the inconvenience of rushing there in rush hour and the location was closed. Inconvenient but forgivable. If you're looking to make a payment I wouldn't recommend making a payment through the drive through. Confidential information is being talked about through their loud speaker system. Is anyone else concerned for the safety of their financial information? Actually, I also wouldn't recommend making a payment via phone either. That will cost you a $17 fee. For a not-for-profit institution, that seems like a high price of a processing fee. This last month's payment was a little late because we were waiting until our biweekly payday to make a payment. Pioneer Federal Credit Union somehow had the private number of my boyfriends parents and harassed them for payment. His folks live out of state and no longer bank with them. Unprofessional. Recommendation for Pioneer: maybe have the right number so we can communicate on our behalf? Just a thought. These are only a few recent examples of the unprofessionalism we have experienced banking with this institution. We are both disappointed that years of having multiple auto loans through them has come to a disappointment in service. We are looking into refinancing through a different institution.
  By Amanda Villanueva, September 17, 2017
• ★ ★ ★ ★ ☆
  No one and no business is perfect. Hence I don't give 5 star scores. Not a 5 star customer either. The Meridian location has worked with us on issues out of their reach and within their capabilities. They have been courteous, professional and have gone the extra mile. You want a very good experience? Here is were you should be.
  By wally bang, June 01, 2017
• ★ ☆ ☆ ☆ ☆
  I went in to get preapproved for a car loan they approved me for a good ammount and I started to look at car I wanted for the price range they gave me. It took me a week to find the one I wanted and when the financing manager called the bank to confirm they said they messed up the numbers and lowered my approved loan by $23,000 which is a huge amount. They didn't even have the common sense to call me so I didn't look stupid at the car dealership. Furthermore they didn't offer anything to fix the problem and I didn't feel like I was an important customer to them. I will tell everyone I know not to go here, pioneer is a joke and won't see my money ever again.
  By Nick Jensen, May 27, 2017

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About Pioneer Federal Credit Union in Meridian